Your UHC ID numbers change on January 1, 2027

UnitedHealthcare is moving SCCSIG's HMO plans to a new policy number, so you'll get a new member ID and group number. A few minutes now avoids surprises at the doctor or pharmacy in January.

What to do

Watch for three letters from UnitedHealthcare

A heads-up in early November, a reminder in late November, and your new card in early December.

Check the UHC app for your new numbers

Your new ID number, group number and doctor show in the app before January. Confirm your name, dependents and doctor are right.

Open your new card when it arrives

Cards are mailed in early December. Check that the details match the app.

Give your new numbers to your doctor and pharmacy

Especially if you have an appointment or prescription refill in early January.

Key dates

Early November

Letter 1: heads-up

Late November

Letter 2: check the app

December 3

New cards mailed

January 1, 2027

New numbers in effect

Common questions

What exactly is changing?

Your member ID and group numbers. If the app shows a different doctor than you expect, report it now.

What if a provider can't find me in January?

Call the member number on your card. UHC advocates can link your old ID to your new one. Then report it below so SCCSIG can follow up.

When can I see my digital card?

In the UHC portal from January 1. Your new numbers are visible in the UHC app before then.

I'm in a Kaiser or dental-only plan. Do I need to do anything?

No. This change applies only to UnitedHealthcare HMO plans.

Something not right?

Report it to UnitedHealthcare's dedicated team for this transition: [ISSUE-REPORTING CHANNEL, TO BE CONFIRMED].

Enrollment questions

Contact your district's HR or benefits office.

District HR teams

Send a benefits question to SCCSIG.

Wording to be approved by SCCSIG, Gallagher and UHC before posting.